Terms

ORDER TIMELINE    

All products on this website are machine embroidered and/or sewn in the Desert Vista Fiber Arts Studio.

Items such as shirts, totes, towels, aprons, etc are stocked in limited quantities in the studio.  So many times, items may need to be ordered and shipped from our supplies before we can add the embroidered embellishments.

Items in stock and already embroidered, usually ship with 1-2 working days.

Items in stock, but requiring embroidery are shipped as soon as they are embroidered, which is determined by the number and size of orders being processed as well as the length of the queue for orders pending production.

Items which need to be ordered from suppliers, can take 2-3 weeks, depending on availability of materials from suppliers and orders in process.   

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time. Customers are notified if we are experiencing longer lead times to complete their order.   If you have a specific delivery date requirement, you can always contact us at admin@desertvistafiberarts.com to ensure we are able to meet your delivery needs.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 1-2 days to be completed once they are at the top of the to-do list, to be created for you.  Bigger, custom items can often take up to a week to complete.

Look for the following image if a product is ready for shipment immediately:

[READY TO SHIP IMAGE]

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order as well as differences in the color adjustments of computer monitors.

Care for your new product(s) by:

Your product(s)can be damaged if:

* A hot iron is applied directly to the top of the embroidery.  Always iron the the back of any embroidery.  Our studio uses mainly, polyester thread to ensure the embroidery will not fade, but polyester thread can melt when heated directly with a hot iron.

* Many fabrics fade when exposed to chlorine bleach and/or excessive sun.

* All cotton towels are washed prior to, and after embroidery so shrinkage will occur before your item is embroidered.  It is suggested you launder in medium temperature water, without chlorine bleach products.

Size chart (if applicable)

Please use our size chart to prevent errors in ordering.

[REPLACE SIZE CHART WITH COLOR CHART, SWATCH CHART, FLAVOR CHART, OTHER DEPENDING UPON INDUSTRY]

Custom orders

We always love creating new products from scratch.

Please contact us for a quote

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

Our company ships through the United States Postal Service priority mail.

We are not currently shipping Internationally.  Please contact us before ordering items requiring international shipping.

Desert Vista Fiber Arts is not responsible for duty or brokerage fees for international shipping, should we agree to ship internationally.  These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

* We charge a low, flat shipping rate to be fair to all customers.

* We find that USPS Priority rates are often the most reasonable and include $50 of insurance.  Additional shipping insurance can be requested for high cost orders.

* We offer free shipping with in the USA for orders over $100.00

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need days, to weeks, to be handmade especially for you.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase. A photograph of the defective product must be sent to admin@desertvistafiberarts.com with your purchase date and a description of the defect.  Once the photograph and description of the defect are received via email, (within 30 days of purchase) an email will be returned with a plan for resolution of the issue.   We have very high quality standards for our products, but we are human.  We may not catch every flaw.  Please review your orders before purchase to ensure you are ordering the products you are expecting.  We know you are human too.  

Return shipping costs will be the responsibility of the customer if you made the mistake in ordering the wrong item.  Desert Vista Fiber Arts will cover return shipping if the item defect is our fault.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective and is unusable for its intended use.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@desertvistafiberarts.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [EMAIL ADDRESS] and send your item to: [MAILING ADDRESS].

Shipping

To return your product, you will be sent an email with the address of where to send the item.  So do not send the item until after you have contacted us for a refund approval and the shipping address.

You will be responsible for paying for your own shipping costs for returning your item.. If you receive a refund, the cost of return shipping will be deducted from your refund, depending on the return instructions. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item.